What you'll do
- Onboard and support new customers
- Troubleshoot issues and provide guidance
- Gather user feedback for product improvement
- Build lasting relationships with users
Who you are
- Excellent communication and problem-solving skills
- Empathetic, patient, and user-focused
- Experience in SaaS or tech support is a plus
- Organized and proactive
What we offer
- Competitive salary
- Flexible remote work
- Opportunities for growth
- Supportive team culture
Benefits
Health & wellness
Comprehensive health coverage and wellness support.
Remote flexibility
Work from anywhere—Jet is a remote-first team.
Generous time off
Recharge with flexible vacation and paid holidays.
Learning & growth
Annual budget for courses, conferences, and personal development.
Tools & tech
Latest hardware and software to help you do your best work.
Team events
Virtual and in-person meetups to connect and have fun